RocketSpin Privacy Policy

At RocketSpin Online Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we, the operator of RocketSpin, collect, use, store and safeguard your information when you visit rocketspin.com, create a RocketSpin Casino account, or use any of our services. By registering with us, you agree to the practices described below. We encourage you to read this policy carefully before using rocket spin casino services.

Who We Are

RocketSpin is owned and operated by Metlait SRL, registered in Costa Rica at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica, registration number 3-102-911867. We operate under a licence issued by the Anjouan Gaming Commission, Government of the Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-202509073-FI2. As the data controller, we are responsible for determining how and why your personal data is processed when you use rocketspin casino or any associated platform.

Information We Collect

When you create a rocketspin casino login, make a deposit, or contact our support team, we collect various categories of personal data necessary to provide our services and comply with our legal obligations.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence.
• We gather identity verification documents, including passport details, identification cards, proof of residence and statements verifying the source of funds, submitted in the Latin or Cyrillic alphabet, or via video verification where required.
• We record your financial and transaction history, including deposits, withdrawals, payment methods and currency preferences.
• We track your gaming activity, bonus usage, and wagering history to manage your account and improve our services.
• We automatically collect technical data such as your IP address, device type, browser information and login timestamps.
• We store your communications with our customer support team, including live chat transcripts and emails.

Why We Collect This Data

We process your personal information for several legitimate purposes. Our primary goal is to operate casino rocket spin safely, securely and in compliance with applicable gaming regulations. We use your data to:

• Verify your identity and age before allowing access to rocket spin casino games.
• Process your deposits and withdrawals through Visa, Mastercard, Apple Pay, Google Pay, bank transfer, Paysafecard, Neosurf, Postepay, MiFinity, Interac, and supported cryptocurrencies including Bitcoin, Ethereum, USDT, Dogecoin, Litecoin and Bitcoin Cash.
• Prevent fraud, money laundering and the use of VPNs or overlapping IP addresses across multiple accounts.
• Administer our welcome bonus, reload promotions, loyalty program and VIP Club benefits.
• Communicate important account updates, including responses to your rocketspin casino no deposit bonus enquiries.
• Comply with legal and regulatory obligations imposed by our licensing authority.

Legal Basis for Processing

We rely on several legal bases to process your data, including your consent at registration, the necessity of processing to perform our contract with you, our legitimate interest in preventing fraud and maintaining security, and our obligation to comply with anti-money laundering and licensing requirements. Where consent is the basis for processing, you may withdraw it at any time, though this may affect our ability to provide certain services.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Payment processors and banking partners necessary to complete your deposits and withdrawals.
• Identity verification and KYC service providers who help us confirm your documents and prevent fraud.
• Regulatory authorities, including the Anjouan Gaming Commission, when legally required.
• Game providers and software developers whose games you play through our platform, where necessary for gameplay functionality.
• Professional advisors, auditors and law enforcement agencies, where disclosure is required by law.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax and regulatory obligations. If your account becomes dormant after 12 consecutive months without login, we may continue to hold your data while applicable administrative fees are charged against any remaining balance. Once retention is no longer required, we securely delete or anonymise your information.

Identity Verification and KYC

Before processing any withdrawal, we may require you to complete identity verification. We may ask for documents proving your identity, residence and source of funds. If we cannot reach you by email or phone within two weeks of a withdrawal request, we reserve the right to lock your account due to incomplete KYC. Winnings may be forfeited if full verification is not completed within 40 days of our request. We process these documents solely to confirm your identity and prevent fraudulent activity.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate rocketspin online casino efficiently, remember your preferences, and analyse how you interact with our site. These technologies help us recognise returning players attempting a rocket spin casino login and improve the overall user experience. You can manage cookie settings through your browser, although disabling certain cookies may limit some site functionality.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. Our systems use encryption for sensitive transactions, and our staff are trained to handle your information responsibly. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Because we serve players in Canada, Australia, New Zealand, Norway, Italy and Arabic-speaking markets, your data may be transferred and processed outside your country of residence. We take reasonable steps to ensure that any such transfer is accompanied by appropriate safeguards consistent with applicable data protection standards.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete or restrict the processing of your personal data. You may also request a copy of the information we hold about you or object to certain types of processing. To exercise any of these rights, please contact us using the details below, and we will respond within a reasonable timeframe.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, including the United States, United Kingdom, France, Spain and several others listed in our Terms and Conditions. If we determine that you are accessing RocketSpin from a restricted jurisdiction, we may suspend your account and limit further processing of your data for service purposes.

Children's Privacy

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of rocket spin casino services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team at [email protected], available 24/7 via live chat, or reach our VIP team at [email protected]. We are here to address any concerns regarding your privacy while you enjoy RocketSpin Online Casino.